FAQs
Every piece of jewellery sold by CARAT24 is BIS hallmarked and certified by the renowned GIE laboratory in India. Should you have any queries regarding the certification of the products, please feel free to call us at +91 88406 70614 or write to us at cs@carat24.in
We take ethical diamond trading seriously and source diamonds from reputed suppliers with certifications that ensure the diamonds are conflict-free.
Yes! You can customise the metal purity, diamond quality, and metal color of the design as per your requirement.
These 4Cs are important characteristics of the diamond that define its overall appearance and price. The Diamond cut helps identify the shine and brilliance of the stone. Colour classifies the diamond on a scale of colourless to visible yellow. Clarity gives information about the natural flaws and inclusions in the diamond and Carat Weight determines the actual weight of the diamond.
A diamond’s cut grade is a mark of its light performance. The cut is prized as one of the defining characteristics that can express the beauty and sparkle of a diamond. Cut grades vary from excellent cuts to poor cuts.
Clarity refers to the presence or absence of inclusions or blemishes or any identifying marks within a diamond. Clarity grades are segmented as FL-IF: Flawless-Internally Flawless, VVS1-VVS2: Very Very Slightly Included, VS1-VS2: Very Slightly Included, SI1-S12: Slightly Included and I1-I2: Included.
Yes, we will provide you with a duplicate certificate at a nominal cost. Please write to us at cs@carat24.in for more details.
Of course! You can always get your favourite jewellery engraved at no charge to nominal charge depending upon the engraving.
We understand that you may not be fully satisfied with the product. In that case, you can ask for a full refund or get it exchanged as per the exclusive Easy Returns and Exchange policy.
Made-to-Order Products are customized as per your specifications and are manufactured once you place an order. It usually takes 8-10 working days to ship your product. Same Day Shipping We offer more than 3000 designs available at the showroom and they are shipped directly from the showroom within 48 hours of order confirmation.
Your desired jewels come in elegantly styled boxes. The packaging is displayed here. Should you need to get your jewellery gift wrapped, please do let us know. We will be happy to do the same at zero cost.